Cancellation policy

Some items in our store may be offered to you as a subscription or a preorder. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Subscriptions may automatically renew at the end of their duration. If you don't want to renew a subscription you can cancel it before it renews. Canceling a subscription after it renews will not cancel the renewal order. If you need to cancel the renewal order as well, please email us at hello@basicallyfood.com as soon as possible - if the order has not yet shipped, we may be able to cancel and refund it for you.

If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there, or email us for help.

Preorders

When you purchase a preorder, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect full payment, or no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a preorder that has not yet been fulfilled. Please email us at hello@basicallyfood.com if you'd like to cancel and refund your preorder before it ships.